Refund Policy
Last updated: October 2026
We're a locally-owned operator and we want your day in Roatan to go smoothly. Our policy is intentionally clear and fair — no fine print.
Free cancellation up to 24 hours before
Cancel your booking any time up to 24 hours before the start of your tour and there is no cancellation fee. Just message us via WhatsApp at +504 9632-6585 or reply to your booking confirmation email.
No charge if your ship can't dock
If your cruise ship is unable to dock in Roatan due to weather, sea conditions, port closures, or any other reason outside your control, you will not be charged. If you can't notify us in advance, just message us when you're back in service so we can release the reservation.
Operator cancellations
If we cancel your tour for any reason (weather, mechanical issue, guide unavailability), you will not be charged. Where possible, we will offer an alternative tour of equal value on the same day.
Cancellations within 24 hours
Once we're inside the 24-hour window, we've typically committed transport, guide, and entry fees on your behalf. Refunds at this stage are at our discretion and reviewed case-by-case. We'll always be reasonable — if you have a genuine emergency or your itinerary changed last-minute, message us and we'll do what's right.
Issues during a tour
If something doesn't go as expected on the day, please tell your guide first — most issues can be resolved on the spot. If you'd still like to follow up afterwards, contact us within 7 days at hello@roatanwonders.com and we'll review your concern individually. We'll work with you to make it right.
No-shows
If you don't show up at the agreed pickup point and we haven't heard from you, the booking is treated as a no-show and is not refundable. We hold the slot for 30 minutes past the pickup time before releasing it. If you're running late, message us on WhatsApp and we'll do everything we can to wait or reschedule.
Cash on arrival
Online payments are temporarily paused. Reservations are confirmed online, and the full balance is paid in cash to your guide on arrival. Because no online payment is collected, most cancellations simply release the reservation rather than requiring a refund.
Contact us
The fastest way to request a refund or talk through any concern is WhatsApp: +504 9632-6585. Or email hello@roatanwonders.com. We respond within minutes during port hours.