Privacy Policy

Roatan Wonders (“we”, “our”) respects your privacy. This policy explains what personal information we collect when you visit https://roatanwonders.com or book a tour, why we collect it, and the third parties we share it with to deliver the booking.

What we collect

• Booking details: your name, email address, cruise ship and date, number of guests in your party, and any notes you choose to share.
• Payment information: payments are handled by PayPal. We never see or store your card number, CVV, or banking details — those go directly to PayPal. We receive only a transaction confirmation and the email address PayPal returns.
• Communications: WhatsApp, email, or contact-form messages you send us.
• Site analytics: aggregate traffic data (page views, country, device type) via Vercel Analytics. This is anonymous — no individual is tracked across sites.

How we use it

• To confirm your booking and email you tour details and meeting-point information.
• To contact you on WhatsApp before your tour with logistics.
• To process payments and refunds.
• To improve the website (anonymously, via aggregate analytics).

We do not sell your information, share it with advertisers, or send marketing emails unless you explicitly opt in.

Third parties we use

To operate the website and deliver bookings we rely on a small number of trusted technical service providers (such as our website host, email-delivery service, and secure database). They only receive the information they need to do their job and may not use your data for any other purpose.

The third party that directly handles your payment is:

• PayPal — payment processing. Your card or PayPal balance details go directly to PayPal; we never see them. Subject to PayPal's privacy policy.

Cookies

We use a single technical cookie when you log into the operator admin panel (which is not for guests). The public-facing site does not set tracking cookies. Vercel Analytics is cookieless.

Data retention

Booking records are kept for 7 years for accounting and legal-compliance purposes. Email correspondence is retained as long as the conversation is active or for up to 2 years, whichever is longer. You may request earlier deletion at any time (see below).

Your rights

You have the right to ask us, at any time, to:

• Confirm what personal data we hold about you
• Correct any inaccurate information
• Delete your information (subject to accounting-retention requirements above)
• Receive a copy of your data in a portable format

To exercise any of these rights, email hello@roatanwonders.com. We respond within 30 days.

Children

Tours often include children, but bookings must be made by an adult (18+). We do not knowingly collect personal data directly from children.

Changes

If we make material changes to this policy, we'll update the date at the top of the page. Continued use of the site after a change constitutes acceptance.

Contact

Questions or concerns about your data? Email hello@roatanwonders.com.

Note:This is a working draft. We're a small operation and this policy is written in plain language. Significant changes will be announced on this page.